Brand Value & Advantages
1. What are the key advantages of Evergreen Custom Cabinets?
We excel in innovation, sustainable manufacturing, and comprehensive service. Our key advantages include the use of eco-friendly certified materials (like Kronospan), flexible custom production, a robust 5-year warranty on hardware, and a dedicated team focused on delivering quality and precision for your home.
2. What cabinet materials do you use, and are they environmentally friendly?
We primarily use certified Medium-Density Fibreboard (MDF) and particleboard from sustainable sources. These materials meet stringent international low-emission standards (E0 and above), ensuring they are safe for your home and environmentally responsible.
3. Are your cabinets made locally in Malaysia?
Yes. All our cabinets are manufactured locally in Malaysia. This allows for strict quality control, timely communication, faster delivery, and reliable after-sales support for our customers.
4. Why is your delivery or production time sometimes longer?
We are a true custom cabinet maker. Unlike off-the-shelf options, each piece is meticulously crafted to order following precise site measurements. We prioritize quality and a perfect fit over speed, ensuring your cabinets last for years.
Product Details
5. What makes your sliding doors smooth, quiet, and durable?
We use premium hardware systems featuring dust-resistant tracks and high-grade rollers rated for over 100,000 cycles. This engineering ensures exceptionally smooth, silent operation and long-term durability that outperforms standard doors.
6. Will tall cabinet doors warp or deform over time?
No. We use high-stability, sustainable boards and incorporate reinforced structural designs to prevent warping. Our doors are engineered to remain straight and true, even in Malaysia's climate.
7. How dust-resistant are your cabinets?
Our cabinets feature advanced sealing through precision-engineered frames and tight gaps. Modern sliding door systems offer dust resistance comparable to, and often better than, traditional hinged doors.
8. Why are Evergreen cabinets more expensive than some alternatives?
The difference lies in superior materials (eco-certified boards, premium hardware), detailed craftsmanship, and full customization. This investment translates into greater longevity, better functionality, and a cabinet that perfectly fits your space and style, offering true long-term value.
Service & Purchase
9. What is your customization process?
Our process is designed for your peace of mind: 1) Free Quotation, 2) Professional Site Measurement, 3) Custom 2D/3D Design, 4) Local Production, and 5) Professional Installation & After-Sales Support.
10. What if I don't like the design after paying a deposit?
Your satisfaction is key. We work closely with you through multiple revisions until you approve the final design. Your deposit secures your project timeline, but production only begins after your full sign-off on the drawings.
11. What warranty and after-sales service do you offer?
We stand behind our quality with a strong warranty: 5 years on all hardware and sliding door systems, and 1 year on cabinet panels. Our dedicated team provides prompt after-sales support for any post-installation needs.
12. Do you offer any discounts?
We offer competitive pricing for value. Special packages, discounts for multiple orders/referrals, and favorable terms for interior designers and trade partners are available. Please contact our sales team for specific details.
Installation & Care
13. Can I relocate the cabinets if I move house?
Yes. Our cabinets are built with a modular design, allowing for careful disassembly and reassembly in your new home by our professional team, protecting your investment.
14. How do I clean and maintain my cabinets?
Use a soft, damp cloth for general cleaning. Avoid abrasive or strong chemical cleaners. For specific materials like leather-texture finishes, we provide detailed care guides to ensure they look their best for years.
15. Will the cabinet color fade in sunlight?
We use surfaces with UV-resistant treatments to minimize fading. While prolonged direct sunlight can affect any material, our finishes are designed for superior color retention.
16. What if I have an issue after installation (e.g., door adjustment, noise)?
Contact us immediately. Our after-sales team will promptly arrange a service visit to adjust, fine-tune, or resolve any issue to ensure your complete satisfaction.